FAQ
ABOUT TranquilUSA
TranquilUSA is a Chicago based Company. Offering beautiful, unique, hand crafted, products created by talented textile artisans from Turkey. The Turkish cotton used in making natural textiles is some of the finest cotton in the world. TranquilUSA works with their many suppliers to ensure their products are 100% Top grade. They only use the finest yarms including a selection of products that are environmentally friendly.
BRAND VALUES:
Sustainable, Ethnical, Premium Quality.
ABOUT OUR TOWELS
100% Natural Cotton or Linen Cloth , Loomed , Thin and Light, Quick Dry, Highly Absorbable, Easy to carry takes up very little space, Eco-friendly made with natural cotton. Softens with Use, Ethical Fashion
WAYS TO USE
Beach Wrap
Tablecloth
Beach and Pool Towel
Kitchen Dish Towel
Picnic Blanket
Travel Blanket
Baby Blanket
Fitness/Yoga Towel
and more
HOW DO I WASH MY LINENS?
Most, but not all, towels, resort wear, and linens are machine washable. We recommend machine washing on cold, and hang drying or tumble drying on low heat. While TranquilUSA products do not bleed or fade with wash, we recommend washing your linens before use due to the delicate, hand-dyed nature of our fine Turkish linens. Just a friendly tip: While no one enjoys ironing, a quick press can do wonders for your linens!
WHERE ARE TRANQUILUSA PRODUCTS MADE?
TranquilUSA products are completely natural, made with 100% hydrofil cotton, and processed under the stringent Ecoteks Standards making them safe and environmentally friendly. Our Products are manufactured and sourced in compliance with all applicable laws, rules, regulations, bye-laws, employment laws and codes of practice both Internationally, UK, USA, and EU. TranquilUSA product standards are that all employees involved, whether directly or outsourced in the manufacture of the products are legal, have been paid fairly and their work conditions are in conjunction with local labor laws. We understand that the products made or manufactured did not involve, directly or indirectly the use of child labor illegal environmental practices or harassing. We confirm that the dyes used in the manufacturing process are Eokoteks Certified in compliance with the Worldwide Human Health and Environmental Safety Regulations.
WHEN SHOULD I HEAR BACK FROM YOUR TEAM ON CUSTOMER SERVICE QUESTIONS?
We are usually pretty quick! However, please allow 24 hours for someone from our team to reach out.
TRADE
HOW DO I SET UP A WHOLESALE ACCOUNT?
Please fill out our Wholesale Application for general wholesale information, order minimums, wholesale pricing, and catalog inquiries. Please email info@turkishtowelusa.com with further questions.
WHAT IF I HAVE QUESTIONS ABOUT YOUR PRODUCTS?
Please contact our Customer Care team at info@turkishtowelusa.com and we will be happy to assist you.
ORDERS DELIVERY AND RETURNS
HOW LONG WILL IT TAKE FOR MY ITEMS TO ARRIVE?
For standard, in-stock orders, our warehouse team strives to ship your purchase within 1-2 business days. For Standard Ground shipments, most orders are delivered within one week. We also offer Express Saver, 2-Day, & Standard Overnight services for faster delivery. Please note orders placed Friday-Sunday will ship out Monday.
We do our best to ensure the timely delivery of all orders. When selecting our 2-day or overnight express shipping or international shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
DO YOU SHIP INTERNATIONALLY?
We are happy to ship internationally, however our website is unable to process our most competitive international shipping rates at this time. Please contact info@turkishtowelusa.com to place your international order and to learn more about our customs, duties, and taxes policy.
HOW LONG WILL IT TAKE FOR MY ITEMS TO ARRIVE?
For standard, in-stock orders, our warehouse team strives to ship your purchase within 1-2 business days. For Standard Ground shipments, most orders are delivered within one week. We also offer Express Saver, 2-Day, & Standard Overnight services for faster delivery.Please note orders placed Friday-Sunday will ship out Monday.
We do our best to ensure the timely delivery of all orders. When selecting our 2-day or overnight express shipping or international shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
WHICH SHIPPING CARRIERS DO YOU USE?
We ship via FedEx. Ups For any questions or concerns regarding our shipping carrier or method, please email our Fulfillment Team at info@turkishtowelusa.com
HOW DO YOU CALCULATE YOUR SHIPPING AND HANDLING CHARGES?
Shipping rates are calculated based on the total weight of the merchandise in your cart. As closely as possible, the rates that we charge for shipping and handling at checkout are an accurate reflection of the rates that we incur from our shipping partners to safely package and deliver your order, and to ensure that it meets the highest expectations. If you have any questions or concerns about how shipping and handling fees are calculated on your order, our Customer Care team will be happy to assist you. Please feel free to contact us at info@turkishtowelusa.com We are available to assist you Monday through Friday, from 9 am – 5 pm CST.
WHAT IS THE RETURN POLICY FOR ONLINE PURCHASES?
Please view our Return Policy.
I WANT TO RETURN AN ITEM. WHAT DO I NEED TO INCLUDE WITH MY RETURN?
Please include the original packing slip and/or your order number in the box!
HOW DO I KNOW IF MY ITEMS ARE AVAILABLE FOR IMMEDIATE SHIPMENT?
If the item is not in stock, an inventory status and expected ship date will appear as a message in the shopping cart. Occasionally, we find that an in-stock item is damaged or defective when we fill an order – and that getting a replacement for you results in your item becoming temporarily unavailable. If this should occur, we will strive to fulfill your order promptly; we'll also notify you immediately. This delay will not incur further charges.
WHAT IF AN ITEM IS ON BACKORDER?
We strive to maintain inventory on all product. However, if an item is on backorder you will see a backorder message in your shopping cart with the expected in-stock date. Occasionally, if we have had unexpectedly high demand for an item, we may sell out before the backorder message displays. If this is the case, you will be notified via email as to the status of that particular item.
HAVE YOU RECEIVED MY RETURN/WHEN WILL I RECEIVE MY REFUND?
Please allow 7 business days for our fulfillment center to process your return. From there, it will take 2-3 business days for the refund to show back up in your account. All refunds will be applied to the original form of payment.